One inbox, read by a real person. Most messages get a reply within two working days.
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General & support
Something not working, a tool you would like to see, or a question we have not answered.
collaborationdesk@gmail.com -
Copyright & takedowns
Rights holders can send a notice here. Please read the DMCA page first — it lists what a notice needs to include.
collaborationdesk@gmail.com -
Privacy requests
Access, correction or deletion requests. We hold very little, so most requests are answered quickly.
collaborationdesk@gmail.com -
Press & partnerships
Media enquiries, advertising, integrations and collaboration proposals.
collaborationdesk@gmail.com
Before you write in
A large share of the messages we get have the same three causes. Checking these first will usually get you an answer faster than we can.
A download failed
Open the link in a private or logged-out browser window. If it does not load for you there, the post is private, deleted or region-locked, and SnapView cannot reach it either.
If the link does load publicly and the tool still fails, check the status page — we may already be aware. If it shows as working, please do write in and include the link.
The file saved without sound
Some platforms serve video and audio as separate streams. Where a format is video-only we label it clearly, so check whether the option you picked was marked as having no audio, and try a different quality.
A tool is showing as offline
That is deliberate. When a platform changes something and an extractor breaks, we take that tool offline rather than let it fail silently. These are usually fixed within a day and there is nothing you need to do.
What to include
If you are reporting a problem, these four things let us reproduce it immediately and save a round trip:
- The tool you were using
- The link you pasted, if you are comfortable sharing it
- Your device and browser — for example, iPhone with Safari, or Windows with Chrome
- What you expected to happen, and what happened instead
Response times
Support and general enquiries are usually answered within two working days. Copyright and privacy matters are prioritised and handled sooner. We are a small operation, so please allow a little patience during busy periods.
